FAQs
Are light bulbs included with your light fittings?
Due to government legislation, most light fittings don’t come with light bulbs anymore to encourage the use of LED energy efficient lighting. These are generally available in Warm White (a warm relaxed tone, similar to the colour of a standard light bulb) or Cool White (a cleaner, brighter white colour).
Can you dim LED light bulbs?
Most LED light bulbs can be purchased as Dimmable or Non-Dimmable, If you use a dimmable LED bulb these can be dimmed using an LED dimmer. You can of course purchase dimmable LED bulbs and just switch them on / off as well. We only sell dimmable bulbs on our website so you have the best of both worlds and can dim or simply switch on / off if you require.
Do you offer a guarantee?
Yes, all of our electrical lights come with a minimum 1-year electrical guarantee unless a larger guarantee is stated.
How do I know your site is secure?
Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.
What payment methods do you accept?
Paying for your order could not be easier. We accept Klarna, PayPal, Apple Pay, and all major debit and credit cards (without extra charges incurred), including Visa, MasterCard, American Express and Maestro. We also offer payment slicing with PayPal, and Klarna Pay in 30 days, as well as PayPal Pay in 3 Instalments.
Where can I find my invoice?
You will receive the invoice after the order has been sent to the e-mail address you specified when you placed your order.
What if I find the product cheaper elsewhere?
Our team of buyers are constantly priced checking our products as we pride ourselves on offering quality products at very competitive prices., if you have a query on the price of our products before the point of purchase, please don't hesitate to call our customer services team at Support@parrotuncle.co.uk. We price match all lighting products with websites that have a showroom before the point of purchase.
We, however, reserve the right to:
- refuse a price match which would result in financial loss or unacceptable profit margins
- to limit the quantities of price matches from a single customer
- not match trade prices
- we may discontinue our price match promise at any time
- we may decline a price match without any explanation
- not price match imitation or copies of products that often use cheaper materials and lack in quality
How do I know my order has been received?
When you order online, you'll see your Order Confirmation on screen after your payment has been processed. We then follow this up with an emailed Order Confirmation, so you can be confident that your order has been received and is being processed.
If you are concerned that we may not have received your order, simply email us via Support@parrotuncle.co.uk and a member of the team will be happy to track the status of your order.
How will my goods be delivered?
We partner with an international professional carrier that takes great care to deliver your order quickly and reliably. Items are securely packaged and barcode-labeled to streamline handling. With their two-hour delivery window, you can be sure someone will be available to receive your package. If no one is home when the courier attempts delivery, a card will be left with instructions for collection. If you’d like the parcel left in a safe place or with a neighbour, please indicate this when placing your order.
What if my delivery arrives damaged?
In the unfortunate event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence within 48 hours We will then arrange collection and a replacement product or parts with you.
Damages & missing parts must be reported within 48 of receipt of delivery.
Do you offer discount to trade customers?
Yes. If you qualify as a trade professional within the industry, we can discuss a trade discount with you. The percentage is product and brand dependent. Some products are already reduced, on sale or have been priced dropped we are unable to offer a further discount on.
Please contact us by email at Support@parrotuncle.co.uk for more information.
Do you have an environmental policy?
We use recyclable packaging and maintain large stock levels across our range so we can usually ship complete orders — reducing the number of deliveries, keeping trucks off the road and lowering our carbon footprint.
We're continually seeking ways to minimise our environmental impact while still providing a professional, reliable service. As part of this effort, we offer all customers the option to receive invoices by email instead of printed copies. If you no longer wish to receive printed invoices, please contact our Customer Services team at Support@parrotuncle.co.uk.
How do I clean my light fixtures?
Wipe all products only with a soft, dry cloth. Do not use scouring agents, abrasive sponges, hydrochloric acid, vinegar (acetic acid)-based cleaners, ammonia, or metal silicate cleaners.
For mercury glass, use a feather duster only. Do not wipe with a cloth or use cleaning solvents, as these can remove the antiqued finish.