We make every effort to select and sell products of the highest quality and to deliver them to you in perfect condition. On rare occasions a product may be found to have a fault.

Faults are where the product is not fit for its intended purpose. (If your item is found to be damaged on delivery, please refer to our damaged section).

Please kindly fill in our form here, and be as clear as possible as to the issue and provide multiple images to assist. We can then liaise with the manufacturer or supplier to get replacement or missing parts dispatched to you as soon as possible.

Where possible we will send a furniture repair specialist to repair your item. Where this is not possible we will arrange for a collection of the faulty product and a replacement item to be sent.

We perform checks prior to dispatch to make sure the quality of your purchase is in perfect order. However sometimes damage can occur in transit unfortunately.

We ask that items are checked at the delivery point and returned with the delivery company if damages are noticed. We also encourage to sign for the items as damaged if possible.

We understand that damages can't always be spotted in full at the point of delivery, so we allow a further 24hrs to notify us of any noticed damages.

If the damage is noticed within this period and has not been sent back with the delivery driver, then please kindly fill in our returns form for us to assist.

Where possible we will work with you on a solution. Be it sending a furniture repair specialist to repair your item on site. A partial refund, or to arrange a free collection of damaged goods. Once we have received the returned item, a replacement (stock dependent) will be arranged at our expense.

Whilst it is rare for damages to occur, we sincerely appreciate your patience and understanding in working with us to help get a successful outcome for our customers.

Please note that damage reported outside of the 24hr period following delivery will be unable to be investigate/resolved.

Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. No returns, cancellations or exchanges are offered on all made to order products once ordered.

You may cancel an order at any point prior to delivery. If we have not already despatched the order you will be refunded in full. If, however, we have already despatched the order you will not be refunded for the delivery charge and will be responsible for any return postage.

This cancellation right does not apply to 'Made To Order' goods. Period ends 14 days after the day on which the goods are delivered to your chosen delivery address.
This applies where orders have already been dispatched. Orders outside the 14 days period, please refer to our returns policy.

Please note that cancellations after items have been booked or dispatched, will incur a cost deducted from the refund to cover lost expense charged by our logistics companies.

Before you proceed, make sure that you have completed our returns form and had your return accepted before proceeding. Returned items without a returns form completed/accepted will not be processed.

It is the customers responsibility to organise and cover payment to third party couriers if required, and to return items to Parrot Uncle UK in an unused, originally packaged, undamaged condition.

Your refund will be processed within 14 days of your item being received or cancelled.
All refunds will be made to the original method of payment only.

You will be notified by email when your refund has been processed.

Please note, that depending on your financial institute, the time taken for the refunded amount to reach your account can vary and this is something that we are unable to control. generally refunds are received within 2-3 days of processing.

Please complete our returns form to proceed with a return or exchange. Any request outside of the returns form, will not be processed.